General

Yes, everything selling in Kyosei E-Store is ready stock! Products that label with out of stock logo are non-orderable. However, if the product ordered is out of stock or insufficient quantity, we will contact you personally by email or phone.

USER REGISTRATION

After registering as our user, the system will retain your mailing information, so that you need not re-enter same information on your next order. You can also view transaction records, order details, and online user price.

VIP Member is exclusive for our existing Kyosei Group member with Member Card after register as normal user,  VIP member may go to My Account > Select Upgrade to VIP key in the correct details as given, we will notify member once the member has upgraded to VIP member.

 

Orders

Enter your promo code in the text box marked “APPLY COUPON” on the Cart page during the checkout process.

We’ll ship out your order within 3 working days (excluded Sunday / Public Holiday) as soon as we received payment.

Changes in the delivery address / phone number / recipient name is not allowed after the order has been successfully made. This is one of the precautionary steps to avoid and prevent fraud attempt. Kindly ensure all the information is correct prior to place an order.

Order items are not able to modify after submission, please submit a new order.

After Login, access My Account at the top menu, where you can view all transaction records, order details

Payment

(1) U-Pay

  • (a) Online Banking (FPX)
  • (b) Credit / Debit Card (Ex: Visa & Mastercard )

System will automatically verify your payment if you choose the payment methods above. Please contact customer service to check your payment record if your order showed payment error/failed.

* You will be redirect to the payment platform for remittances once you choose the payment method and submit your order.
Note: The payment process must be completed in one time, therefore, please avoid filling data errors / press the return key / under the unstable network during the remittance steps.

(2) Pay by Hong Leong Bank

You may make payment to our bank account via cash deposit machines, bank counters, ATM deposits, online transfer, cheque.

* Please contact customer service and attach the order number & payment receipt in order to proceed your payment asap via available channel (Whatsapp) after payment made.

You may submit your payment notification at My Account > , click on the “Payment Notification” and fill in your payment information.

(3) Self pick-up

Only available at Kuala Lumpur / Kyosei Group

*Kindly contact customer service to arrange for pickup time.

(4) COD ( Cash On Delivery)

Only available in Kuala Lumpur Area

Minimum order RM50

*Kindly contact customer service to arrange for deliver time.

Our bank details:

Bank : Hong Leong Bank

Account Name : Kyosei Marketing (M) Sdn Bhd

Account Number : 02800 295570

**If you need further assistance, please contact our customer service

All orders will keep for 3 days and automatically delete afterwards. Deletion is not reversible, please re-order if required.

(1) Online payment (U-Pay – Credit / Debit Card,FPX)

Payment will validate by the system automatically. If system validation failed but you believe that payment already transferred, please contact us.

(2) Offline payment (Cash deposit machines, Bank counters, ATM Deposits, Online transfer, Cheque)

You may submit your payment notification at My Account > , click on the “Payment Notification” and fill in your payment information.

If you need further assistance, please contact our customer service

Most of the payment validate within 12 business hours. Giro Transfer or Cheque payment required 1-3 business days to validate, do not recommend for urgent order.

No worries. The overpaid amount will be refunded into your Bank Account by providing your bank details (Username, Bank, Bank holder name, bank account number, credit out amount) email to e.kyosei@gmail.com

If you need further assistance, please contact our customer service

Delivery

After registering as a member, the system will retain your mailing information, so that you need not re-enter same information on your next order. You can also view transaction records, order details, and member price.

*Apply to East and West Malaysia

Kyosei E-Store support several posting methods to meet different requirement for our customer.

For your information, we will arrange to ship out your parcel within 1-3 working days after your order turns into the status of [payment accepted].

There are no posting service at Saturday, Sunday and Public Holidays.

West Malaysia

  • Delivery time in 1-3 working days
  • Self pick-up (only for pick up in Kuala Lumpur)

East Malaysia

  • Delivery time in 5-7 working days

You may add the products into the cart and then the system will automatically calculate for you

  • System will automatically calculate item weights and postage, but due to many reasons, it might not be 100% exactly same with actual postage, no changes or adjustment will be made.
  • Item weights will add another 20% of the total weight for packing box and warping material.
  • For postage to other countries please contact with our customer service.

Important

  1. If a parcel arrives found serious damage, please do not sign and receive the parcel or else could not proceed with a damage claim.
  2. If parcel lost during delivery, claims are handled through the courier company, but we will assist the customer with these claims to the best of its ability.
  3. After sending out your parcel, the system will send the tracking number to you through your email.
  4. We do not guarantee parcel arrival date or time, for the urgent parcel please contact the courier company to confirm the delivery is on the desired time-frame. Self-pickup is most recommended.

System will notify your tracking number by email after shipped out. Please make sure your registered email is valid to received email.

Delivery time is purely depending on the postman route schedule, in other words, it is unpredictable. Please contact the courier company if you want to arrange or confirm your delivery time. If they could not solve your problem after contacting, please remain calmly and rationally to contact our customer service for help. We are willing to assist rational customers to check on their parcel’s status with the courier service.

Contact with our customer service or (Whatsapp) to arrange pick-up date/time. We accept cash payment upon pickup, no upfront payment needed.

Self-pickup at our store is highly recommended.

COD ( Cash On Delivery) Only available in Klang Valley area (KUALA LUMPUR)

No worries. We will contact you after we received the return parcel.

Return

Return Policy

You have 14 days to return an item from the date received. Please refer to the chart below, whether the goods still can be returned, and which party is responsible for the shipping fees.

Reason / TermsProduct Conditions
Sealed
Unsealed
Defected

Returnable

Non-Returnable

Wrong Delivery

Returnable

Non-Returnable

Damaged Goods

Returnable

Non-Returnable

Other Reason

Returnable

Non-Returnable
Unconditional ReturnReturnableNon-Returnable
ExchangeReturnableNon-Returnable

Non-returnable Items

Following are non-refundable merchandise

  • Items received more than 14 days.
  • A used or unsealed product, except certain stated conditions
  • Product not sold by Kyosei E-Store.
  • Product damaged by buyer.
  • Free gift and samples.
  • Due to health and hygiene reason, we are unable to exchange or refund for all the shapewear products.

Refund

If refund is needed during return process, we’ll debit into your Bank Account by providing your bank details (Username, Bank, Bank holder name, bank account number, credit out amount) email to e.kyosei@gmail.com

Shipping Receipt

Please keeps return shipping receipt properly.

Return Request

Contact with our customer service or (Whatsapp) to for return request

In the event of dispute, the decision of Kyosei E-Store shall be final and conclusive.

CONTACT US